As salespeople do you think we should reign in our tendency of “over-giving” when it comes retaining clients? Or should we be at someone’s beck and call if we want to keep their business? Where do you draw the line?
As salespeople do you think we should reign in our tendency of “over-giving” when it comes retaining clients? Or should we be at someone’s beck and call if we want to keep their business? Where do you draw the line?
A very good question. I’m not so sure that there is a thin line that get’s crossed over. It’s more like crossing the street than crossing a line.
This is a problem that creeps up on salespeople. It sort of like the phenomenon of dropping a frog into a pot of boiling water. It leaps out. But put that same frog into a pot of cold water and slowly bring it to a boil and the frog dies.m It sort of creeps up on him.
As salespeople we all have to have a “frog” experience to fully understand when the water is becoming too hot and it’s time to leap out.
Fortunately, I had my frog experience early in my sales career. Never been burned (boiled) since. :>)